3CX

Step 1: Disconnect headset from all sources of power by removing the cables from the bottom of the base and wait 30 seconds.

Step 2: Reconnect the headset, then check if you are having the same issues. Still having issues contact West Central Technology for support.

The buttons on your phone that show internal extensions are referred to as BLF buttons.

Step 1: To change the buttons from the Web Client, click the Three Dots on bottom left, then click Settings, and find BLF menu.

Step 2: On this menu you can change the order and action of the buttons on your phone. Once the changes are made, power cycle your phone (disconnect from all sources of power, wait 30 seconds, then plug back in).

*If your phone has a template your buttons may reset.

Step 1: Logging into the 3CX Web Client will require the “Welcome Email” to be sent for your extension.

Step 2: If you can’t find your Welcome Email, contact West Central Technology. We can send you a new Welcome Email.

There are a many different possible carriers for the 3CX phone system.

For issues calling outside your phone system, it is best to speak directly with the carrier. These external issues may present as the inability to connect to an outside number, distorted audio, or delayed audio.

If you are unsure who the carrier is or how to handle these issues, contact West Central Technology.